Terms and Conditions

Lesson Confirmation

Please note that all lesson bookings are confirmed on the basis that you will honour the commitment of your requested lesson booking.

You will receive an email confirmation once a lesson is booked. Kindly set “no-reply@vcita.com” in your safe-list to avoid the booking confirmation email being filtered to your junk mailbox.
The management endeavours its best effort to send 2 email reminders on your confirmed booking – 24 hours before the lesson and 1 hour before the lesson.
However, in case you did not receive any no reminder (due to system error or other unforeseen circumstances), the confirmed lesson booking remains confirmed.

In cases where the agreed payment has not been received for the requested booking, the time slot allocated may be given to another student on a first come first serve basis.

 

Cancellation Policy

In the event that you wish to cancel your confirmed booking, please notify in advance with an absolute minimum of 48 hours before the confirmed starting time of your lesson.
Cancellation after the allowed 48-hour cancellation window will be charged in full and deducted from your lesson package.

Please be aware that in cases of agreed cancellation/rescheduling, the court hire fees on the original booking will need to be separately reimbursed by you.

If you have a permanent recurring booking at the same time slots and require a cancellation, court hire fees will be waived only if you provide advance notice of at least 15 days before the scheduled lesson.

 

Weekend and Public holidays

In view of overwhelming demand of lessons on weekends and public holidays, lessons confirmed for these days cannot be cancelled or rescheduled.
If you are not able to commit in advance, we propose that you only book a lesson when you are absolutely sure of your agenda for the day to avoid cancellation charge.

2017 – The company reserves the rights to change, modify and amend the T&C at any time.

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