Booking Confirmation
We wish to make it especially clear that all bookings are ONLY offered on the basis that you are bound by all of these terms and conditions. In the spirit of tennis, thank you for being honourable, respectful, sporting, gracious and your kind understanding of all as set out below.
Bookings are only confirmed on the basis that you will definitely honour the commitment to the specific time slot that you requested. Please note that all bookings purchased are non-refundable.
The purpose for these following terms and conditions is to strive for bookings to run as smoothly as possible. There are a lot of rules in Singapore to be followed, which dictate the necessity for these T & C’s.
Click here for the reminder about: Booking Cancellations.
Booking Commitment
It is even possible for bookings to be made with as little as 1 minute notice. The shorter the time period before a booking you would like to make, the quicker you need to clarify that both the time slot and the court booking are available/secured and that the coach is already at the same booking location.
If you are not able to commit further in advance, we recommend that you only commit in a booking time and day when you are absolutely sure you can attend. By doing this, you will ensure that it is not necessary for the credit to be deducted from your 10-session booking package. We really want to see you on the tennis court and enjoying every single booking.
In cases where the payment has not been received for requested time slots, the time slot proposed yet unpaid will be given to another pre-paid student on a first-come first-served basis.
Honouring Bookings
Once your booking time and date are confirmed and you have secured the necessary court booking, then we will NOT cancel your booking, it will be honoured. Please always assume that your booking will go ahead as agreed.
Booking Fees
Bookings/coaching fees are either at the bulk discount rate for 10 sessions or at least $50 more per hour for less than 10 bookings. The coaching fees per booking are the same regardless of your playing standard, age and what you wish to do in your booking time slot/s. There are no additional charges for having additional players train i.e. the coaching fee/hourly rate is the same for one player as it is if there are 4 players training at once.
Booking Payments
Before a booking can be confirmed the coaching fee payment must be received. Payment options are bank transfer, Company PayNow OR via “Scan and Pay” using the company QR Code. Payment is always only to the company (not to an individual/coach).
Weather Conditions
The only exception where a booking may not occur is when the weather (at the time of your booking) does not permit the booking to go ahead at all.
IF this does happen you will be notified by your coach ASAP every time. In this case, the rain/weather missed booking will be NOT be forfeited. A new booking will go ahead ASAP thereafter at a mutually agreeable time.
In respect to weather conditions, best efforts will always be made for all bookings to go ahead. Any decision on a cancellation due to weather conditions lies entirely with the Company.
Bookings are Transferable
Bookings that you purchase and/or gift vouchers are transferable. Please remember you are always more than welcome to arrange or nominate anyone (or more than one person), to attend in your place. Therefore, the person or people who attend the booking/s can be friends, boss, colleagues, partner, husband, wife, girlfriend, boyfriend, child/ren, neighbour etc).
To transfer who will actually use the booking/s please send an email, WhatsApp to +65 8930 6788, to nominate your choice of attendee prior to making the necessary court booking for securing the tennis court in the actual attendees name.
Booking Communication
If you for any reason are not %100 sure about whether you have a booking or at what time and day exactly, please always send an email or WhatsApp to clarify.
You will receive an email confirmation once a booking is confirmed. The email confirmation clearly states the day, date and time for your booking. Each email booking confirmation and all subsequent booking reminders contain a message ie additional notes, to please take careful note of the Booking Cancellation Policy and Terms and Conditions. You are also supplied with that URL’s as a further reminder.
The online booking system allows you to see which time slots are currently available in real time and for up to one month in advance, so its easy for you to pick the booking time slot that suits you the best.
The management endeavours to make best efforts to have all booking communication and time slots carried out as smoothly as possible. You should always receive a booking confirmation plus have two email reminders on your confirmed booking sent out – 48 hours beforehand and 1 hour before the booking commencement time. However, in case you do not receive any or either reminder (due to system error or other unforeseen circumstances), the confirmed booking always remains confirmed.
Booking Expiry
Please note that all bookings purchased are non-refundable. The 10-session discount packages have a validity of 6 months from the date purchased. Each single booking purchased, the initial booking/first booking OR all pay-as-you-go bookings are valid for 3 months. Please be reminded that for lesser than 10-sessions the bulk discount for 10-sessions DOES NOT apply.
The overwhelming majority of students lock in their 10-booking packages in 4 weeks up to 2.5 months, with the remainder locking in their packages in 3 to 4 months. Bookings are offered 7 days per week from commencing at 7am through to 10pm and the 99 hours of available time-slots each week are advertised for 1 month in advance. You are more than welcome to do as many others do i.e. make a double booking/2-hours back-to-back, or of course, you can train longer: 3 hours and upwards.
Booking Location
The location for the bookings can be at either one of these two locations as deemed as the company seems fit. You will definitely be notified and clearly informed of where each booking will take place. An additional location can be added at any time and one of the two current locations can cease to be offered at any time.
The two locations are listed below:
1. Primary: St Wilfred Tennis Centre, 3 St Wilfred Road, 327920 (nearest MRT is Boon Keng NE9).
2. Secondary: Kallang Tennis Hub, 15 Stadium Walk, 397694 (nearest MRT station is Mount Batten CC7).
It is possible to arrange bookings elsewhere, for example at your condo/court. However, these will then need to be mutually agreed upon in advance. For bookings other than the 2 listed above, the minimum booking length is at least a double session (2 hours back-to-back). The variety of possible time slots is much lesser when held away from the usual tennis centre locations.
Tennis Centre rules rule
ActiveSG policy governs at tennis centres as such, policy needs to be governed by the ActiveSG rules and regulations eg. there are no cancellations possible and the name of the person on the court booking receipt MUST attend the session otherwise no on else can use the court booking.
2015 – The company reserves the rights to change, modify and amend the T & C’s at any time.